#Microsoft 365 customer service full
#Microsoft 365 customer service software

This opens the doors for smart MSPs to add value to their service portfolios by offering Microsoft 365 backup and recovery services. As such, they have no responsibility whatsoever for the integrity and longevity of their customers’ data, which is spelled out in their terms and conditions.

#Microsoft 365 customer service software

In my opinion, they are essentially an infrastructure-as-a-service provider in addition to providing software as a service. Microsoft’s responsibility is to keep the service up and running. In fact, they state clearly in their Shared Responsibility Model that they are not responsible for your data.

#Microsoft 365 customer service full

However, they do not provide full backup and recovery services. Sure, Microsoft has several native data protection features that you and your customers absolutely should leverage. Microsoft is not responsible for fully protecting your customers’ Microsoft 365 data Chances are a large percentage of your existing customers are also Microsoft 365 users. Despite the inroads made by Google, Microsoft is the undisputed leader in this space, with more than 258 million Microsoft 365 users worldwide. Let’s face it, when it comes to productivity software, Microsoft is the 800lb gorilla in the room with a whopping 90% market share. The COVID pandemic accelerated a trend that was already happening: the move to remote work and greater reliance on SaaS solutions like Microsoft 365 that enable work from home. If you’re not already offering Microsoft 365 backup service to your customers, here are five good reasons why you may want to consider doing so now: 1.

If Microsoft 365 backup (or any backup) is currently in your portfolio of services, but you do not already use Wasabi as your backend storage target, do yourself a favor, stop reading and watch this short video. This, my MSP friends, is what you can have when you power your Microsoft 365 backup service with Wasabi hot cloud storage. If it does all of the above at a cost that delights customers while still leaving a healthy margin for the MSP, well, that is a home run. If that service is “sticky,” meaning that once a customer signs up for the service, they will likely renew yearly, that’s even better. Managed Service Providers (MSP) are most successful when the services they offer meet a critical need for their customers, reducing the overall cost and complexity of the customers implementing and managing it themselves.